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Custom Klimates

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Home/Commercial/Six Questions to Ask Before Hiring an HVAC Contractor
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Six Questions to Ask Before Hiring an HVAC Contractor

As a homeowner, it’s important to schedule an annual appointment with an HVAC contractor to ensure your system is running properly and to prevent future breakdowns. When it comes time to hire a heating and cooling company, how do you choose the right one?

HVAC Contractor – Canton, GA

We recommend talking to a few different contractors to understand what they offer and how their pricing model works before you make a decision. To help with this process, we’ve put together a list of the top six questions to ask a potential HVAC contractor before working on your system.

  1. Are you licensed and insured? Almost all states require HVAC contractors to be licensed. We strongly recommend that you do not hire someone who isn’t licensed. We suggest you ask them for their license number and look it up through your state contractor licensing board. A license is proof that the HVAC contractor has the proper training to repair heating and cooling systems. We also recommend working with someone who is insured. If something goes wrong while the contractor is working in your home, their insurance should be able to cover it.
  2. How much experience do you have in this industry? It’s important that your HVAC contractor has previous experience working in this field. We recommend asking them how they learned the trade and if they are familiar with your type of system specifically.  When a repair is needed in the future, you’ll feel more comfortable working with them again. If energy savings and efficiency is important to you, ask the contractor if they have experience in these areas and what recommendations they have for you.
  3. Can you provide references from past customers? Reading reviews or talking with other customers will give you insight into the contractors’ past experience, responsiveness, professionalism and more. We’d also recommend looking up this contractor on online and reading any existing reviews. If no reviews exist online and the contractor doesn’t have any references, we’d recommend going in a different direction.

Other Heating and Air Issues

  1. How do refunds, warranties and guarantees work? It’s important to understand if your current system is under warranty, and a good technician will follow that warranty. Additionally, ask how the guarantee and refund process works. You want to work with an HVAC contractor who is fully transparent about their policies, should anything go wrong with your system after the repair.
  2. When will you provide me with a quote, and what is included in the quote? What are the payment terms? It’s important to fully understand the payment terms before committing to a contractor. Ask for a detailed quote beforehand, and make sure to set the terms for exactly what you’re paying for and what could cost more depending on the work.
  3. Do you have a maintenance program? Most HVAC companies will have a maintenance program to ensure that your system has a regular checkup on a semi-annual basis. We also recommend asking about 24/7 services, as you’ll want to work with a company that is reliable in case of an emergency.

HVAC Contractor Benefits

Clear communication is the most important part of finding a good HVAC contractor. You don’t have to be an expert in HVAC systems, but understanding the right questions to ask will help you find the right HVAC company to work with for years to come.

Are you looking for HVAC services near Canton, GA? Give us a call at 770-766-8714 or schedule an appointment online. We’d be happy to walk you through our process. Call us today!

Written by:
customklimate-emma
Published on:
November 14, 2019

Categories: Commercial

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Google Rating
5.0
Based on 152 reviews
Custom Klimates
Custom Klimates
5.0
Jc Franklin
Jc Franklin
14:15 07 Mar 26
We have used custom klimates since we purchased our home. Cedric provides our regular maintenance and his service is the reason we won’t use anyone else.
Harold Manigault
Harold Manigault
18:46 24 Feb 26
Very knowledgeable, a very great guy and friendlyI would recommend him to all or everyone.
J M
J M
04:03 23 Feb 26
Cedric delivered one of the best service experiences I have ever had with any contractor. From start to finish, he demonstrated professionalism, integrity, and technical competence at the highest level.This was not an easy job. It required repeated trips up three flights of stairs while working alone, and he handled it with focus, efficiency, and zero complaints. His work ethic was exceptional, and the quality of his work reflects real pride in his craft.It is rare to encounter someone who represents their company with this level of excellence. Based on this experience alone, I will be a lifelong customer. Cedric is an asset to this organization and absolutely deserves recognition for the standard he sets.Thank you again, Cedric.
Sue Nichols
Sue Nichols
16:37 15 Feb 26
Very friendly, polite, solid knowledge of systems.
Greg McClelland
Greg McClelland
14:54 29 Jan 26
Cedric did great work as always. Give him a raise. Thank you!
ken eggers
ken eggers
20:49 23 Jan 26
Cedric one of the Technicians for Custom Klimates has done a great job on my home HVAC's.
Mike Berens
Mike Berens
21:48 20 Jan 26
Jake is the Best!!!
Erin Tankersley
Erin Tankersley
14:21 07 Jan 26
Love these guys! Very thorough and have helped us out in tight spots when we needed heat ASAP. They even wear booties over their boots to keep your floor clean - much appreciated!
Jeff Hanna
Jeff Hanna
23:33 02 Jan 26
Jake was amazing! Came same day! Finished in an hour!
William Addo
William Addo
22:37 11 Dec 25
The AC has been off for a week. The technician, Cedric arrived at the scheduled time. He was able to diagnose the problem with the AC. I am impressed with the efficiency and honesty he goes about his work. He gave me updates as to what was wrong with the heating system. I am so satisfied with the fix, and the cost of the repair was well below my expectation.Custom Klimates is highly recommended. You can't go wrong with them. Cedric, you are the best. You are awesome too.
Addyson Marston
Addyson Marston
17:54 11 Dec 25
Great service from Cedric! CSR was pleasant and we got an appointment the next day.Cedric was knowledgeable and was able to repair our furnace in a timely manner. Definitely recommend Custom Klimates and Cedric.
Glenn Smith
Glenn Smith
16:11 08 Dec 25
Been a Custom Klimates customer for years. Always happy here,its warm in winter and cool in summer! As my Aussies friends might say...'No hurries, no worries' with Lance and his team. I especially like Technician Jake. He rates SIX STARS ****** !
Emilou Barnes
Emilou Barnes
15:09 01 Dec 25
Reliance is thorough, fair and does not try to up-sell. Jay is a terrific service person - on time, communicates well, and is thorough.
Zachary Rubin
Zachary Rubin
04:24 26 Nov 25
Custom Klimates is a great company. Good techs. Honest pricing. Glad to have them doing my routine service calls.
Jerry Knight
Jerry Knight
17:31 24 Nov 25
Our air/heating unit went out. Called Mountain Ait and they came out the same day and had it installed two days later. We were very happy with their outstanding service.
Brandon Cable
Brandon Cable
19:41 18 Nov 25
Cedric came out on Friday. It was for an annual maintenance check on the furnace. Really nice guy. Didn't try to hard press the upset of services. For the annual maintenance plan cost, it is well worth it.
Elite Shaier
Elite Shaier
16:07 05 Nov 25
Felipe Ramirez
Felipe Ramirez
23:26 01 Oct 25
Cedric did an amazing job getting my HVAC units ready for fall. Custom Klimates is a great alternative to the private equity-owned HVAC companies that seem to only be interested in upselling you for stuff you don’t need.
Syd Rollins
Syd Rollins
16:58 29 Sep 25
Cedric the tech came out last week. He diagnosed and fixed the problem in a very short time. He really seems to know all about a/c units. I appreciate the fact that he was on time, knowledgeable and didn't try to sell me things that I didn't need. If I need more service I will definitely be calling Custom Klimates. And if a neighbor is looking for a dependable a/c service, I will be recommending you. Thanks.
Carly Long
Carly Long
19:35 20 Sep 25
My guys always get the job done! Always efficient and professional! Thanks!
Bill Reed
Bill Reed
20:44 19 Sep 25
We had a fantastic experience with this company! All of the employees that came to our home were excellent – – Jake came out twice and both times we were totally impressed with how conscientious, attentive to detail, well spoken, and thorough he was! I would strongly recommend this group to anyone!
Toanda S
Toanda S
12:43 17 Sep 25
This company came highly recommended and I had the pleasure of finding out why. Cedric was amazing. He was prompt, polite and knowledgeable. They are now my go to for all my HVAC needs.
Belle Rika
Belle Rika
12:29 17 Sep 25
Great service! Technician Jake was very polite and knowledgeable. Would definitely recommend these guys!
clarice richards
clarice richards
12:27 17 Sep 25
Absolutely loved the service. Andrew was very thorough and explained everything he did. 10/10
Deb Simmons
Deb Simmons
12:10 17 Sep 25
I had a fantastic experience with Custom Klimates. My air conditioner broke down during a heatwave. Their team was super responsive—answered my call right away and had a technician at my house the same day. The guy who came out,, was friendly, explained what was wrong, and fixed it fast without trying to upsell me on stuff I didn’t need. The price was fair, and they even followed up a week later to make sure everything was still running smoothly. My house is cool again, and I’m a happy customer. Would definitely recommend them to anyone needing AC repair!
Andy Nwani
Andy Nwani
15:09 29 Aug 25
Jo Anne Eggleston
Jo Anne Eggleston
13:52 28 Aug 25
Cedric, from Custom Klimates came out to inspect my HVAC and identify any issues with it. He was very polite and friendly, very knowledgeable and helpful and took the time to explain his findings to me in detail. I will be calling on them for sure with any other future repairs or replacement needed. Thank you!
Darrell Clarke
Darrell Clarke
15:48 15 Aug 25
Thank you again for your superior service and results. Our AC stopped working and a team member came out the next say to address the issue. Cedric is amazing with his trouble shooting skills and patience. I also appreciate you taking care of my real estate clients when they need something. Dependable, efficient, affordable and no up selling on things not needed.
TIna K.
TIna K.
12:47 05 Aug 25
Very professional and well priced. I highly recommend.
Russ Sanders
Russ Sanders
14:48 16 Jul 25
I would like to give a higher rating than 5 stars!! Custom Klimates came highly recommended from a personal friend. I now know firsthand the reason behind my friend's recommendation. Jake came to my home and serviced my 2 AC units. He was punctual, very knowledgeable, thorough, and professional. I could not have asked for better service. Custom Klimates is now my go to company for anything HVAC.
Wendy Galvin
Wendy Galvin
20:59 24 Jun 25
Alex, Cedric and crew were great! Thank you!
Travo's Channel
Travo's Channel
21:04 03 Jun 25
Great service from Andrew and his team, worked out our minni split in a flash and really did good detailed work. I would recommend them 100%
Elite Shaier
Elite Shaier
18:37 23 May 25
Cedric is absolutely wonderful. He is nice, caring and knowledgeable. Love him.
Michele Mizzell
Michele Mizzell
19:54 19 May 25
The most honest and reliable company. We love our technician Cedric. Even Maggie loves seeing Cedric, she sits patiently waiting for him every step he takes.
gagoblue 1
gagoblue 1
12:08 16 May 25
The team from Custom Klimates always does a great job. While servicing our HVAC system they discovered a leak in our hot water heater. They were able to replace it the following day. Everyone that has ever come to our home from CK has been polite, on time, and exceed our expectations.
Rich Johnson
Rich Johnson
15:43 09 May 25
We found our HVAC maintenance company today. Cedric came and out and checked over our entire system. We have a new build and have been looking for a reputable and honest company to provide regular maintenance. These guys have been super easy to work with and seem to really know their stuff.
Laurie Niedfeldt
Laurie Niedfeldt
20:52 28 Mar 25
Jake did a great job and spent the time needed. Would recommend!!!
Sandra Blenner
Sandra Blenner
17:48 26 Mar 25
Always exceptional work.
Shawn Walding
Shawn Walding
20:04 24 Mar 25
Very pleased with our service today by Andy and Jake. They were very professional and informative. We will be asking for them specifically when we need work done again. Thank you!!!!
Ed Hennessey
Ed Hennessey
21:02 19 Mar 25
Custom Klimate has been doing maintenance for us over the past year and have been been excellent. Jake and Andy from CK just finished the spring maintenance and did a thorough job.
Brad Crawford
Brad Crawford
13:32 19 Mar 25
CK has great products/service and great people throughout the organization. However, I’ve been fortunate to have Cedric sent to our house year ago and he is the only tech I want to work with. He is personable, timely, and extremely knowledgeable/talented and always works for the best outcome for his client.
Isaac Ginn
Isaac Ginn
15:50 29 Jan 25
I’ve worked with these guys multiple times and every time they’ve been a pleasure to deal with. Professional, knowledgeable, communicative, and punctual. They’re a phenomenal team to work with!
Julia Mahood
Julia Mahood
19:15 21 Jan 25
Cedric and Austin were amazing! For years we have had an odd problem with one of our heat units that several service providers before could not solve (and made it worse at times!) I found this team not only incredibly effective but enthusiastic and eager to find the most cost effective solution for us.It’s great to work with people who clearly enjoy their work and try hard to please. I would give them 10 stars if possible!
Kelly Brooks
Kelly Brooks
13:49 16 Jan 25
We trust Custom Klimates to keep our hvac serviced and operating.
Louisa Tremann
Louisa Tremann
14:56 06 Jan 25
As always Custom Klimates exceeded my expectations. They did an excellent job maintenancing my system, and Jake was a very knowledgeable and skilled technician.
mark smith
mark smith
23:19 23 Dec 24
I can’t say enough on how much I appreciate Alex and his crew for the excellent job he did for me. They came out found the problem fixed it for the price he said it would be and never tried to up charge I highly recommend custom klimates for all you hvac needs.
THE WILBORNS
THE WILBORNS
02:11 06 Dec 24
Candice Forlano
Candice Forlano
16:34 04 Dec 24
Great customer service. Jake was extremely helpful and explained everything to me and was able to help above and beyond. I highly recommend them.
No Tails Boutique
No Tails Boutique
14:35 02 Dec 24
Amazing service every single time!
Brian Watkins
Brian Watkins
16:28 14 Nov 24
The Custom Klimates team is awesome all around! Im a new customer this year. They provide maintenance for my HVAC units and helped me solve an issue with my furnace. They laid out my options and got everything back. Great communication on scheduling and Cedric is the man!
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Facebook Rating
4.7
Based on 15 reviews
Custom Klimates
Custom Klimates
4.7
16:36 19 Jul 21
Custom Klimates did a fantastic job installing our Heating and Air Conditioning Systems. We had three Bryant Evolution Systems installed in our home. Jason, Drew, Kevin, and Raul were extremely professional, and efficient. They installed our basement system one day and then came back to install the two upstairs units on another day. From start to finish the whole process was easy. Jason came out initially to give us a quote and spent over 2 hours measuring, taking pictures, and inspecting our current system. He then thoroughly explained what he was going to do, how long it would take, what I could expect during and after installation, and what financing options were available. He really took his time to make sure that I was comfortable in my decision to go with them. Installation was quick and expertly done, and the site was cleaned up prior to them leaving. I would definitely recommend this company to anyone looking for a system replacement or service. 😀
19:44 21 Apr 21
Very professional. I had the pleasure of using this company twice. They were kind, caring and personable. Returned my call in a timely manner and came to do repairs quickly. Kudos it is refreshing to find a company like this to help you in a time of need. I highly recommend them. Thank you Custom Klimates team. Keep up the good work!!!!!Susan HanleyMarietta GA
16:49 04 Jul 20
Recently, Custom Klimates installed two new air conditioning systems in our home. Both systems included the A/C condenser on the outside of our home as well as the air handler on the inside. Tim and his crew of technicians also installed additional ductwork that was required to adequately expand coverage of the system in the upstairs area of our home. The entire Custom Klimates staff was extremely professional with all aspects of the installation process and answered all our questions as the job progressed. In short, they went above and beyond to ensure that we were fully satisfied. I strongly recommend Custom Klimates to anyone needing air conditioning system work.
12:55 05 Jun 20
Friendly, knowledgeable, and excellent service. They just replaced our whole upstairs unit including duct work and lines. We could not be happier with our new system. Looking at doing the downstairs now. Recommending to all our friends!
15:33 25 Mar 20
Called a few moments ago and spoke with a gentleman who was extremely rude. I proceeded to ask him about his marketing/social media department and he cut me off stating the company did not have one and regardless they were uninterested in my business. Never again. Go elsewhere!
21:47 30 Oct 19
We have been a customer for a while. They always come when they say & do an excellent job with our maintenance. They explain everything they do. We would definitely recommend Custom Klimates.
13:37 21 Mar 19
Family owned and operated. Excellent customer service and fair pricing.
02:28 31 Mar 18
16:58 04 Feb 18
13:20 28 Jun 17
I use Custom Klimate for general maintenance on my HVAC. They are prompt with service, kind and considerate and reasonably priced. It gives such peace of mind to know the AC units are working their best.
14:35 25 May 17
They are awesome! They did a great job on my personal home and rental property. They save me so much time and worry about my rental property.
23:52 06 May 17
16:30 21 Apr 17
On time, courteous and affordable. I would recommend them to any of my friends.
14:21 18 Jan 17
My upstair's heater stopped working and the temperature high that day was in the 30's. I called Kustom Climates and they were out the same day. Fast, friendly, reliable service at a great price. Will definitely call them again.
00:29 25 Apr 16
This is a family business with extensive HVAC and mechanical experience. They have always been there for me exactly when I needed them. Love these folks!
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224 Brown Industrial Pkwy #106
Canton, GA 30114

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