Last updated: September 2nd, 2025
Custom Klimates we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [customklimates.com] or interact with our services.
1. Information We Collect
When you visit our website or contact us, we may collect:
- Personal Information: Your name, phone number, email address, physical address, and any details you provide when requesting service, scheduling maintenance, or contacting us through forms.
- Service Information: Details related to your HVAC systems, maintenance plans (such as Klimate Club), or service requests.
- Non-Personal Information: Browser type, device information, IP address, and website usage data collected automatically through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Schedule and provide HVAC services, maintenance, and repairs.
- Communicate with you about appointments, invoices, and service reminders.
- Offer special programs, such as the Klimate Club maintenance plan.
- Improve our website functionality and customer experience.
- Provide marketing updates, promotions, or newsletters (if you opt in).
- Comply with applicable laws and regulations.
3. Cookies & Tracking Technologies
Our website may use cookies and tracking tools to improve your browsing experience and measure marketing effectiveness. This may include:
- Google Analytics to understand how visitors use our site.
- Facebook Pixel to help us deliver relevant ads and promotions.
You can disable cookies in your browser settings, but some features of the site may not work properly.
4. Sharing Your Information
We do not sell or rent your personal information. We may share it only with:
- Trusted third-party service providers who assist with website hosting, analytics, or marketing.
- Legal authorities, if required by law.
5. Data Security
We take reasonable steps to protect your personal information through technical and administrative safeguards. However, no method of online transmission or storage is completely secure.
6. Your Rights
Depending on your location, you may have rights to:
- Access, update, or delete your personal information.
- Opt out of receiving marketing communications.
- Restrict certain processing activities.
To exercise these rights, please contact us at info@customklimates.com
7. Third-Party Links
Our website may include links to third-party websites (such as manufacturer resources or partner services). We are not responsible for the privacy practices of those websites.
8. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices. Updates will be posted on this page with the revised “Last updated” date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
info@customklimates.com
770-224-6270